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 Customer Bill of Rights
Internet Marketing involves a lot of Trial & Error. When you work with us, we will plan, execute and monitor a set of brilliant campaigns across multiple channels during the discovery phase.

Depending on your product offering, target market, pricing, niche, market conditions and Marketing positioning, some of the campaigns will work great, while others crash and burn.

Be prepared for this!

Our job is to plan, execute, monitor and quickly identify which Marketing channels yield the highest return on investment for your particular business.

With the ever changing dynamic Internet world, it helps to know who you're dealing with.

Rhonda Wall, Account Manager, NC
 Availability
Always Available

  • Our account managers will make every possible effort to be available via Phone, Email, Chat and Pager, during normal business hours.
  • When you leave a message or send an email to one of our account managers, you'll receive a reply or a callback within less than 24 hours (1 hour when you have a dedicated rep).
  • 24 hours a day, 7 days a week, 365 days a year, you can call our main phone number Toll Free 1-800-218-1525 and talk to a live reprsentative who can further assist you or direct your call to the appropriate party. Email us at support@softwareprojects.com

    • Timely Updates

  • You will receive a minimum of one weekly update (usually more) for every product and service you hire us to fulfill.
  • In case we foresee a challenge meeting certain deadlines, we will alert you ahead of time so that you can plan accordingly.
  • Once a quarter we will send you a survey asking how we can do a better job in serving your needs.



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     Under Promise, Over Deliver
    Accountability

  • We stand behind our work. Technical Support for our products is ALWAYS free.
  • We stand behind our word. If we fail to deliver on time, you'll get a credit (See Terms and Conditions).
  • Our account managers are empowered to do whatever it takes to ensure we deliver on our promise to you.

    • Experience

  • Every team member goes through an extensive multi-part training program before ever working with a client.
  • You will never communicate with anyone having less than 3 years of experience in the Internet Marketing and Web Development field.
  • Every team member is dedicated to keeping up with current technology and best practices in the vertical markets they serve.

    • Security

  • SPI guarantees the highest level of security for your confidential information.
  • We never ever give, sell or rent your private information to any third party.


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