Call us Toll-Free:
1-800-218-1525
Email us

 Sponsors

Add Live OnDemand Chat to your website

Kate Richards, 10-14-2008
Live Chat is a great way to let customers connect with you at different stages of the sales process.

Pre-sales: Answer any questions customers have prior to placing an order on your website. Alleviate concerns and provide incentives to buy now. Goal: Increase conversion rates.

During sale: Answer questions about up-sell items and present special offers. Goal: Increase upsell rates

Post-sales: Customer support. Goal: Reduce refunds, Improve retention rates

Robot vs Human

If your goal is to increase conversion rates and you're low on staff, one solution you may want to look at is employing a robot chat. Robot chat is a system designed to appear to the end-user as if they're chatting with a live person, where in fact, all responses are pre-programmed to match common questions customers may ask.

The industry leader in robot chat (also known as "automated sales agent") is IntelliChat.

Image

IntelliChat is low-cost, easy to setup and in our tests, proven to increase conversion rates by an average of 5 to 10%

Human chat, on the other hand, allows your staff members to personally converse with end-users as they visit your website in real-time. Pros: Answer any question with a personal touch, learn more about your customers. Cons: Need staff members readily available during normal business hours.

How it works

Integrating live chat into your website takes a few short minutes. You will be provided with Javascript code to install on the pages where you'd like to make live chat available.

The system can be configured to proactively engage the user if they spend more than X seconds on a page without taking action, or wait until users click the chat button to initiate a dialog.

LivePerson

Over the years, we had a chance to test a variety of chat systems. Javascript based, ActiveX, downloadable, Ajax and basic html chat widgets.

Out of all the systems we tested, LivePerson is the clear winner in features, compatibility and stability.

LivePerson works well whether you have a single chat agent or 200 agents. Compatible with all browsers and offers an impressive set of back-end reports, SLAs, skillsets, built-in knowledge base, analytics and co-browsing.

Image

Another really cool feature of LivePerson is that it lets you see visitors to your website in real time. Where they came from, what page they are currently browsing and what they're clicking on. This is a goldmine to marketers.

LivePerson is tightly integrated with the SoftwareProjects Shopping Cart. You can see a demo of the system here or contact your SoftwareProjects account manager to setup a test drive on your website.

Cost

LivePerson starts at $99/monthly per agent. Volume discounts are available. No setup fees.

As part of the setup process, your SoftwareProjects account manager will configure the system and train your staff members on how to use the chat system, view reports, setup skill levels etc.

Dawn Rossi, 10-29-2008
When implementing IntelliChat exit popup, make sure it doesn't come up when your customer is clicking to purchase your product or signup.

The exit popup should only come up when the customer is about to leave the page.

To avoid IntelliChat from popping up when your customer is clicking forward in the sales process, make sure you use a Javascript function to submit the button and not a type=submit tag

Edward Hiller, 08-24-2009
We Review the Top Breast Enhancing Pills & tell you what really works.

peter hill, 12-15-2009
Download 7 penis enlargement videos. User ratings & reviews of 55 penis enlargement pills.

Online Casino, 01-14-2010
Best places to play, best strategies to win. Player ratings & reviews of top online casinos & pokers with highest payouts & biggest bonuses.

Edward Hiller, 02-01-2010
We Review the Top Breast Enhancing Pills & tell you what really works.

David Hill, 03-25-2010
Best Penis Enlargement Methods. Guide to Choose a Penis Enlargement Product. Advices for Men Who want to Make a Penis Size Larger.

David Hill, 03-26-2010
Best Penis Enlargement Methods. Guide to Choose a Penis Enlargement Product. Advices for Men Who want to Make a Penis Size Larger.

David Hill, 03-28-2010
Best Penis Enlargement Methods. Guide to Choose a Penis Enlargement Product. Advices for Men Who want to Make a Penis Size Larger.

David Hill, 04-27-2010
Best Penis Enlargement Methods. Guide to Choose a Penis Enlargement Product. Advices for Men Who want to Make a Penis Size Larger.

David Hill, 05-02-2010
Best Penis Enlargement Methods. Guide to Choose a Penis Enlargement Product. Advices for Men Who want to Make a Penis Size Larger.

David Hill, 06-10-2010
Best Penis Enlargement Methods. Guide to Choose a Penis Enlargement Product. Advices for Men Who want to Make a Penis Size Larger.

David Hill, 06-11-2010
Best Penis Enlargement Methods. Guide to Choose a Penis Enlargement Product. Advices for Men Who want to Make a Penis Size Larger.

David Hill, 07-08-2010
Best Penis Enlargement Methods. Guide to Choose a Penis Enlargement Product. Advices for Men Who want to Make a Penis Size Larger.

David Hill, 07-18-2010
Discover the truth on male enhancement pills and penis enlargement supplements. Find out how to enlarge your penis fast.

David Hill, 08-01-2010
Discover the truth on male enhancement pills and penis enlargement supplements. Find out how to enlarge your penis fast.

Live2support, 11-27-2010
Live2support.com also provides live chat software with 24/7 technical support at price $9.99 per month

Zoey Richardson, 01-23-2014
I accidentally came across inside, and after looking through their site inside.tm, it morphs a business website into a virtual storefront so business personnel can see and help their site visitors in real-time using chat.

Napolion, 05-31-2017
Dr aven enlargement spell is so powerful and welled trust i got my desired penis length from Dr aven enlargement spell, is very quick and the instructions are so simple to follow there is no system and pills of enlargement and enhancement I have not bought and used, at last Dr aven have saved my marriage from breaking,, now i make love like never before, my penis has grown up to 12 inches, ejaculation is delayed I ejaculate several times and I don't know where the strength to make love over and over is coming, i must say it out that my wife love it more than ever here is Dr aven email address to contact him,
dr.avensolutioncentre@gmail.com

Napolion, 05-31-2017
Dr aven enlargement spell is so powerful and welled trust i got my desired penis length from Dr aven enlargement spell, is very quick and the instructions are so simple to follow there is no system and pills of enlargement and enhancement I have not bought and used, at last Dr aven have saved my marriage from breaking,, now i make love like never before, my penis has grown up to 12 inches, ejaculation is delayed I ejaculate several times and I don't know where the strength to make love over and over is coming, i must say it out that my wife love it more than ever here is Dr aven email address to contact him,
dr.avensolutioncentre@gmail.com

Napolion, 05-31-2017
Dr aven enlargement spell is so powerful and welled trust i got my desired penis length from Dr aven enlargement spell, is very quick and the instructions are so simple to follow there is no system and pills of enlargement and enhancement I have not bought and used, at last Dr aven have saved my marriage from breaking,, now i make love like never before, my penis has grown up to 12 inches, ejaculation is delayed I ejaculate several times and I don't know where the strength to make love over and over is coming, i must say it out that my wife love it more than ever here is Dr aven email address to contact him,
dr.avensolutioncentre@gmail.com
Enjoyed this post?

Subscribe Now to receive new posts via Email as soon as they come out.

 Comments
Post your comments












Note: No link spamming! If your message contains link/s, it will NOT be published on the site before manually approved by one of our moderators.



About Us  |  Contact us  |  Privacy Policy  |  Terms & Conditions