Integrating MyEmailDesk with your mail server

MyEmailDesk was designed to work "out of the box" with nothing for you to install.

Once you've added the MyEmailDesk service to your SoftwareProjects account, you do need to setup your mail server to send all incoming emails to MyEmailDesk first. This is required in order to allow MyEmailDesk to parse incoming emails, create tickets, send autoreply messages and effectively process your emails as per the settings you have defined.

There are two ways to integrate MyEmailDesk:

1. Change MX Record

Login to your domain registrar for the domain you are configuring to work with MyEmailDesk. Replace your current domain's MX records with the following (removing all existing entries):

mail exchanger=10 mx1.softwareprojects.com

Once this change takes affect, inbound email will first pass through MyEmailDesk, a ticket will be generated and then the email will continue to your email server itself.

Remember - your current email servers will continue to receive and host your email (after passing through MyEmailDesk) so the MX settings/zones on your physical email servers (whether hosted or owned) must not be changed.

Email-addresses that are not recognized by MyEmailDesk will be passed to your mail servers normally.

Note: This is the recommended integration option, although it is slightly more complicated if you're not familiar with changing an MX record with your domain's registrar. If you need help setting it up, contact SoftwareProjects

2. Setup Email-Address forwarding

A "quick & dirty" method to integrate MyEmailDesk, is to setup a forwarding rule for all email-addresses to be processed by MyEmailDesk.

Setup those emails to forward to newticket@myemaildesk.com

For example, the code below defines support@mydomain.com and sales@mydomain.com to go to MyEmailDesk, while ceo@mydomain.com remains a standard mailbox on your server -

support@mydomain.com newticket@myemaildesk.com
sales@mydomain.com newticket@myemaildesk.com
ceo@mydomain.com ceo_mailbox

Remember - when using the forwarding option to forward emails to MyEmailDesk, your mail servers will not save a local copy of the message (unless you setup an alias to send to newticket@myemaildesk.com as well as save a copy locally).

3. FetchMail Relay

In case your existing email-address that you are looking to migrate is a @yahoo.com, @hotmail.com, @gmail.com or another email-address that you don't control and cannot easily setup forwarding or switch the MX record for, we can setup a FetchMail relay for you.

The way this works is - we install a script that periodically connects to your old mailbox and downloads all new messages to MyEmailDesk.

This is a great way to migrate email accounts that you don't control. Contact us for help with settings this up.