Step 1:

Login to your SPI account and click on the Order Manager



Step 2:

Select the Date Range, Referring Affiliate, Products and Order Status to filter by.



You can choose to download All Orders, Canceled Orders, Abandoned Orders or Test orders.

Step 3:

Select which fields to include in the report (you can also set the order of fields), report format and title



Saving this report as a template will allow you to schedule it to run automatically once a day, once a month etc.

You can also specify an email-address where this report will be emailed to upon completion.

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That's it! Your report will be generated and show up under the Reports screen as soon as it's ready for you to download

SoftwareProjects is growing rapidly and as any company experiencing rapid growth, we are going through some "growing pains".

One area we know we have to improve upon, is email response times.

Instant response times used to be one of our key differentiators and we're committed to bringing that back.

In favor of complete transparency, attached is the full copy of an email that was sent today to the dev team:

Subject: New system to monitor & enforce Communication response times

Hi,

We've had a few complaints lately from clients about the time it takes us to -
* Reply to project questions
* Reply to general emails
* Set project deadlines

This new problem needs to be addressed immediately.

The SPI offering has always been positioned as "the Ritz Carlton of Software Development" and it is important we stay true to this core value.

As we continue our massive recruitment efforts, adding new engineers and account managers, opening shops in more locations and bringing in droves of new clients, it is becoming more and more challenging to monitor and maintain our target threshold of how quickly we want to respond to emails, how quickly we want project deadlines to be set etc.

With everyone working on multiple things at the same time, simply asking people to "try and reply to emails and set deadlines as soon as you can", no longer cuts it. It's human nature to intuitively respond to "the easy emails" first and forget about other things, until we are reminded about them by frustrated clients.

Our clients love us and know how much we care about their business. SPI's contribution in helping our clients generate hundreds of millions of dollars is unparalleled in our industry. But not responding to emails as quickly as humanly possible, violates the trust clients place with us.

We need a fully automated system, that will enforce the target SLAs and help all of us meeting and exceeding our customer's expectations. Such a system has been in development for the last few months and will be introduced over the next coming days.

This is a "Carrot & Stick" system, whereby people are compensated for replying to emails within 30 minutes or less, setting a deadline within 6 hours from the time a project is approved etc., and penalized when emails sit around for days without being responded to.

While it is going to take a few days getting used to the new system, I am confident everyone understands the incentive we all share in coming up with a systematic methodology that will help us continue to WOW our clients.

A happy client refers 1 friend to SPI.
An unhappy client tells 5 friends to look elsewhere.

Thank you everyone for your hard work so far. I'm very excited about the big changes ahead as we embark on the second half of 2009.

I've been invited to speak at Affilicon, the largest International Affiliate Marketing Conference, on the topic of helping affiliates grow their online business by using outsourcing.



It's an honor for SPI to be acknowledged as an industry leader in helping businesses sell-more-online and I'm sure this will be a great conference.

Affilicon is an International event running in China, Mumbai, Israel, Scandinavia and London.

My presentation will include specific examples showing how we've helped some of the world's greatest online marketers, generate $100m in new sales over 15 days.

I'm looking to share my experience, motivate and leave you with a few take-away tools & tips you can put to use right away.

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1,500 attendees & over 70 Exhibitors are already confirmed for the upcoming event.

I'm looking forward to meet-up with old friends and engage in a week of non-stop networking. Will be sure to post a video of my presentation as soon as one becomes available.

Internet Retailer 2009 is the world's largest e-tailing conference, featuring 5,000 attendees. Attendees include web-only merchants, e-retail vendors, retail chains, catalog firms and online portals.



SoftwareProjects is sending a small team of rain-makers to meet and network with our respected clients and partners.

We will be giving demos of the SPI platform out of our executive suite and handing out free software-development hour-block coupons.



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If you'd like to get together and learn why more than 3,000 businesses in 14 countries rely on SoftwareProjects when it comes to Email Marketing, PPC, Hosting, Shopping carts, Software Development and Affiliate systems, please email or call us at 800-218-1525

See you in Boston!

SoftwareProjects is looking to hire 10 engineers over the next 30 days.

If you're passionate about technology, love challenges and looking to work with the best in the industry, send us your resume.

See our Craigslist ad below:
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Software Projects, a New York based full-service Internet Marketing firm & Web development firm with 300 professionals on staff, is looking for PHP, MySQL and C superstars!

This is NOT a startup gig. We're not going to throw worthless stock options at you in exchange for your soul.

We'd like to pay top dollars for your time & skills.

== Requirements:
* Minimum 5 years PHP/C experience
* Fluent with FreeBSD/Linux/RedHat
* Excellent problem solving skills
* Multi-tasker, Team player

== About the position:
We're looking for the absolute best PHP, MySQL and C developers, to join our team of professionals, working on a platform of 81 Internet Marketing services (http://www.softwareprojects.com/reso...form-1192.html)

You will be working from your home office for the first six months. After that time, you will have the option of relocating to one of our offices or continuing to work from home.

== Next steps:
Are you a PHP/MySQL/C superstar?
Honestly, do you consider yourself a code ninja?

If so -

WE WANT YOU! Drop everything and send us a cover-letter, resume or a brief bio Right Now.

Didn't update your resume in the last 2 years? No big deal. Resumes don't mean much anyway, it's all about your experience and skills! Send us a quick covert-letter and we'll follow-up.

Compensation: Starts at $40/hour.
Telecommuting is ok.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!

On a tight budget? But still need to get that marketing or web development project done on time?

We can help!

Since its inception, SPI proudly offered credit terms to all qualifying customers.

To apply for a line of credit with SPI, login to your account, click on 'Settings' and then select 'Credit Line':



Complete the short application and let our risk management people know why your request should be approved. Typical lines of credit range between $2,500 to $15,000. All requests are processed within 24-48 hours.

To qualify, your account needs to be in good standing with timely payment records of more than 6 months.

Important:

Effective May 1st, 2009, your SPI line of credit will accrue a monthly interest of 3% on your outstanding balance.