How to setup Order Confirmation emails

Order confirmation emails are delivered to your customers upon a successful order.

You can configure SPI Shopping Cart to send customers a single consolidated receipt with a breakdown of all products they've ordered, or you can send one order-confirmation email per every product ordered.

Catalog-style stores (such as Amazon.com) typically use a single consolidated email receipt, while Infomarketing sales-letter type sites typically use one order-confirmation email per every product ordered.

Option 1: Setting up one Order Confirmation per each Product Ordered

Login to your SPI account, click on System Branding - Emails - Orders, and create a New message.



A good template you can use is:


Once you have your message, use the Product Manager - Select product - Process flow, to associate Order Confirmation messages with individual products, so that every product generates a matching Order Confirmation email, providing customers with details on how they can access their product (if electronic) or when to expect it (if physical product).




Option 2: Single Order receipt with a breakdown of all products ordered

Order receipts are emails that include a summary of all products ordered. The predefined order receipt email ("NewCustomerOrder") follows this format:


Notice the {%shoppingcart%} dynamic tag. This is replaced in run-time, with a breakdown of all products ordered.

Order receipts are defined on a per-store level. Whenever a customer places an order, the store-specific receipt email is used.

To modify, login to your SPI account, click on Product Manager - Stores - select a store and update the Order Confirmation select box: