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SPI EmailDesk Updates

Dawn Rossi, 07-06-2009
SPI EmailDesk is a full fledged email help desk solution, featuring:

* Full look&feel customization
* Web-based or email-driven (no need to login to reply to tickets)
* Auto-reply
* Canned responses
* FAQ / Knowledge base
* Escalation
* Email aliases
* Full attachments support via Amazon S3
* Smart message-content parsing
* Multi-lingual support
* API for third-party integration



This weekend we've incorporated a few changes to this service:
* Support for messages of unlimited length
* Message-body templates, and
* Better handling of unicode characters.

If you notice anything out of the ordinary, or have any questions, please contact us.
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