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Video: Customer Manager & Help Desk QuickstartRhonda W, 06-05-2008 |
Topics covered:
Customer Manager:
* Search filters
* How to lookup a customer
* Orders, Transactions, Fulfillment records
* Issuing refunds
Help Desk:
* Viewing & Resolving tickets
* Integrated order-lookup with every ticket
* Escalation
Customer Manager:
* Search filters
* How to lookup a customer
* Orders, Transactions, Fulfillment records
* Issuing refunds
Help Desk:
* Viewing & Resolving tickets
* Integrated order-lookup with every ticket
* Escalation
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